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Chargeback Specialist I

Company Name:
TSYS
Title: Chargeback Specialist I Location: Maryland-Myersville
Summary
Researches and processes disputed cardholder transactions that are received in writing from cardholders and merchant customers. Will handle several aspects of the dispute process while ensuring compliance with VISA/MasterCard/AMEX and Federal regulations. Monitors disputed transactions for possible fraudulent activity. Maintains accurate and complete documentation of every phase of the dispute process.
Responsibilities
Under direct supervision, determines if the disputed transaction is covered under federal regulations. This may involve establishing oral and written communications with cardholders and merchants. Gathers and analyzes transaction data to include sales drafts, sales receipts, and account history. Based on this information, decides if a chargeback should be initiated, or if the transaction should be placed back on a cardholder's account. Communicates this decision and appropriate rationale to the cardholder. May need to calculate finance charges using past account history. Maintains acceptable level of productivity. Applies and develops basic skills in procedures, processes and techniques appropriate for this position. Refers questions and problems to higher levels.
Education/Experience
High School diploma or equivalent and 0 to 2 years specialized training/related work experience. Appropriate TSYS experience is preferred.
Behaviors
Teamwork
Cooperates in a team environment
Demonstrates initiative
Adaptability
Portrays a positive attitude
Flexible; adjusts to change
Accepts supervision/guidance
Ability to follow directions
Complies with Company standards/policies/procedures
Displays professionalism in both conduct and dress
Communications
Asks for help/seeks advice
Listens well/utilizes information
Quality minded
Skills and Competencies
Basic oral and written communication skills
Basic PC skills -
Email system
Word
Excel
Intranet
Develops basic knowledge of TMS
Develops basic knowledge of bankcard industry
Basic customer service skills
Ability to think analytically
Basic research skills
Basic problem resolution skills
Develops assigned system or subsystem knowledge
Organization
Attention to detail
Manages time productively
Multitasked oriented
Working Conditions
May be required to work overtime
Ability to work under time constraints
Decision Making
Demonstrates effective problem solving skills
Exercises good judgment
Practices confidentiality
Contact Center Organization: TSYS Acquiring Solutions, L.L.C. Chargeback Specialist I Maryland-Myersville 92067

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